Shipping & Returns

To contact us about your purchase, send an email or call 1-800-525-1721.

Shipping:

We can ship to virtually any address in Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order within Saskatchewan The Wireless Age will cover ground shipping on phone purchases, any expedited or special service will be charged at appropriate rates. Outside of the province we will use Canada Post or Purolator and the shipping rates will be based on weight and size of package. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.  

Returns:

To return a product you bought on thewirelessage.com, please do one of the following:

  • Take it to any Wireless Age Store
  • Mail the item to:  Wireless Age, 1408 Broad St, Regina SK S4R 1Y9

Note: Shipping and insurance charges are not refundable. Wireless Age is not responsible for any loss or damage that may occur during shipping.

  1. The returned product must be in like-new (saleable) condition, in the original packaging with all manuals, chargers, and/or applicable pieces.
  2. You must provide the original sales receipt or the sale must be in Wireless Age records.
  3. The manufacturer's warranty applies from date of purchase. Sales receipts are required for all warranty claims.
  4. Wireless Age liability is limited to the cost of goods sold.
  5. Wireless Age is not liable for any lost or damaged products being returned.
  6. Return time frames and acceptable use limits (trial periods):
Type of Product Where it was Purchased You Can Return the Product
Wireless phones and devices In-Store Trial period:
  • Within 15 calendar days of the device activation date
  • With voice, text, and data usage no more than 50% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans
Wireless phones and devices Online (thewirelessage.com) or by phone Trial period:
  • Within 30 calendar days of the device activation date
  • With voice, text, and data usage no more than 100% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)
    Wireless phones and devices for people with disabilities (if you have self-declared as a person with a disability) Online (thewirelessage.com), by phone, or in-store
    • Trial period:
      • Within 30 calendar days of the device activation date
      • With voice, text, and data usage no more than 100% of the buckets in your chosen wireless rate plan (no usage limit for unlimited plans)
    Apple Watch, Apple Sport Watch, and Beats Audio products Online (thewirelessage.com), by phone, or in-store
    • Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)
    SIM cards In-Store Final sale
    Memory cards Online (thewirelessage.com), by phone, or in-store Final sale
    Bluetooth headsets Online (thewirelessage.com), by phone, or in-store
    • Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)
    Screen protectors Online (thewirelessage.com), by phone, or in-store
    • Within 15 days of the purchase date, if unopened (opened packaging will not be accepted for return)
    Other accessories Online (thewirelessage.com), by phone, or in-store
    • Within 15 days of the purchase date
    • Product must be in new, saleable condition in original packaging with all manuals
    All other products Online (thewirelessage.com) or by phone
    • Within 30 days of the purchase date
    All other products In-Store
    • Within 15 days of the purchase date


    APPLE WATCH RETURN POLICY

    Apple Watch and Apple Sport Watch IN STORE RETURN POLICY:  Fashion Apparel is returnable within 14 days of purchase if unopened.  
    Opened packaging will not be accepted for return. 
    If product requires servicing please contact Apple or an Apple Service Provider directly.  For complete Terms and Conditions, visit: http://www.apple.com/legal/warranty/products/warranty-canada-english.html